• For card booking: A fee of 5% will be deducted for any pre-paid transfers which are canceled.
• If cancellation is made 24 hours before departure, an invoice to pay will be sent to the passenger.
• After the time limit for cancellation has passed, the full fare for the booking will be charged.
• If the booking is rescheduled either before or after, the fare may be recalculated and again a revised email will be sent to the customer.
A full refund of the prepaid reservation will be made only:
• Any paid journey you wish to cancel in advance will be given a refund, provided the cancellation is more than 24 hours prior to the booking. All cancellations are subject to minimum fee of 10% of the trip.
• Any cancellations made later than 12 hours that will not be refunded.
• No refunds will be given if the passenger books the taxi for a wrong date, wrong flight number and other misleading information.
• Refunds will be submitted electronically in your financial institution. Refunds will normally take 14 working days to be processed.
CHANGES AT TIME OF PICK UP OR LATE ARRIVAL
• If at the time of collection you wish to switch a car (e.g. large car) required a space for extra luggages, additional charges
will be applied which may be at a higher rate than those previously quoted.
• If you fail to cancel your reservation prior to the pickup time and do not show up on the pickup date, we reserve the right to make a no-show fee
where none of the amount will be refunded.
• Additional charges will be itemized on the customer’s billing statement when applicable (e.g. tolls, parking, airport and regulatory fees, fuel surcharge, out of area fees etc.)
• All booking rates are subject to change without notice.
• If an inevitable event occurs such as the vehicle stops working, the Wav Cabs reserves the right to use the next best replacement vehicle.